Shipping is free for all orders over $500 in the 48 contiguous states and Washington D.C. Otherwise shipping is charged as follows for the 48 states and D.C:
$1-$100 - $19.90 shipping
$100.01 - $200 - $24.90 shipping
$200.01 - $300.00 $29.90 shipping
$300.01 – $499.99 $39.90 shipping
Gate Hardware Store also offers shipping to Canada. Shipping is free to Canada for all orders over $1000. Customer is responsible for any Customs and Duties that may be incurred as a result of the shipment. Shipping is charged as follows to Canada:
$1-$100 - $43.78 shipping
$100.01 - $200 - $54.78 shipping
$200.01 - $300 - $65.78 shipping
$300.01 - $499 - $87.78 shipping
$499.01 - $750 - $105.23 shipping
$750.01 - $999.99 - $124.30 shipping
If you are in Hawaii or Alaska, please contact us for a quote at email@example.com.
Orders are usually shipped within 1-3 days of receipt of order being processed online and paid for in full. Orders will ship either USPS or UPS at our discretion.
Please contact customer service for an RGA number. Items are shipped back at customer’s expense. All returned goods (not including defective product) are subject to a 20% restocking fee. Returns (including all parts & fasteners) are accepted within 60 days in original packaging and are subject to the restocking
Any order discrepancies must be settled within 30 days of order date. Please call in to resolve any issues.
We require a photo sent and full description of the defect. Subject to the terms of the Limited Warranty, Gate Hardware Store will replace all defective products free of charge if the item is available. Otherwise a full credit will be issued. (Please note the Limited Warranty lasts for 1 year from the date order ships)
This Limited Warranty, applies to all products distributed by Gate Hardware Store. The term “product” means any Gate Hardware Store (or affiliate) product.
Terms of Warranty:
Gate Hardware Store warrants that the product you have purchased from Gate Hardware Store is free from defects in materials and workmanship under normal use during the warranty period. The warranty period begins on the day of shipment from Gate Hardware Store and ends after 365 days (1 year). The warranty extends only to the original purchaser. It is not transferable to anyone who subsequently purchases the product from you. During the warranty period, Gate Hardware Store will repair or replace defective parts with new parts or, at the option of Gate Hardware Store, serviceable used parts that are equivalent or superior to new parts in performance.
This Limited Warranty extends only to products purchased from Gate Hardware Store. This Limited Warranty does not extend to any product that has been damaged or rendered defective (a) as a result of accident, misuse or abuse; (b) as a result of an act of God; (c) by operation outside the usage parameters stated herein; (d) by the use of parts not manufactured or sold by Gate Hardware Store; (e) by modification of the product; or (f) as a result of war or terrorist attack.
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, GATE HARDWARE STORE MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANT-ABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GATE HARDWARE STORE EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY. ANY IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS EXPRESS LIMITED WARRANTY.
This Limited Warranty shall be interpreted and governed by the laws
of the State of California
Illustrations, weights and measurements supplied by Gate Hardware Store are statements of opinion and are provided for information only and form no part of the contract.
STATES TAXES ARE COLLECTED FOR:
We have met the Nexus to collect tax for the following states. CA, CT, GA, MA, MD, NJ, OH, PA, TN & WA. We will add more states as we meet their Nexus. For all other states, you may be required to file and pay use tax directly to your state on your order. Please refer to your own state's Sales and Use tax policies. If you need help with this, please contact us.
Gate Hardware Store is a dba of The Proctor Group, LLC